James Hawkins

3025 Hillsdale St.

Corsicana, TX 75110

903-851- 4686

 

OBJECTIVE:

Seasoned Customer Service Professional prepared to utilize my skill set to enhance the company's productivity and reputation by resonating exceptional service. 

 

SKILL SET:

·   Prolific in building a rapport with customers to improve customer satisfaction and provide the highest level of customer service.

·   Adept to maintaining a positive, stable disposition in adverse conditions.

·   Superior organizational, interpersonal, written and verbal communication skills.

·   Prominent in demonstrating both leadership and teamwork skills.

·   Effective problem-solving skills.

·   Efficient in simultaneously executing multiple complex tasks successfully.

·   Proficient in preserving a high level of performance in an environment of frequent demands and changes in addition to performing comfortably in a fast-paced, deadline-oriented work setting.

·   Skilled in MS Office, Word, Excel, Outlook and Data Entry.

 

 

WORK EXPERIENCES:

Sales Agent (08/14-present)

TeleTech- United Health Care, (Inbound Call Center) Ennis, TX

 

Responsibilities Includes:

·   Lead Generation and Management.

·   Generate at least 30% of own leads from referrals and local-tactical research and prospecting.  

·   Develop sales strategies to procure sufficient number of referrals and other self-generated leads to meet sales targets.

·   Work assigned (company generated) leads in a timely manner.

·   Schedule individual meetings and group presentations from assigned/self generated leads; Conduct presentations with potential customers.

·   Customize sales presentations and develop sales skills to increase effectiveness in establishing rapport, assessing individual needs and communicating product features and differences.

·   Maintain up to date and clear information about assigned and self generated leads in company lead management system.

·   Achieve/Exceed monthly sales targets.

·   Comply with Medicare and state sales, marketing and enrollment requirements.  

·   Ensure Medicare beneficiaries accurately understand the product choices available to them, the enrollment process (eligibility requirements, Medicare review/approval of their enrollment application, timing of ID card receipt, etc.) and the service contacts and process.

·   Enroll eligible individuals in the Company's products.  

·   Accurately/thoroughly complete and submit required enrollment. documentation, consistent with Medicare requirements and Secure Horizons enrollment guidelines.  

·   Assist the prospect in completion of the enrollment application and forward completed applications to appropriate administrative contact.

·   Provide input to sales leadership about opportunities to improve products/services, provider networks, member service, telesales, retention and marketing programs and messages, business policies and procedures and sales tools (technology, training, materials, etc.).  

·   Periodically participate on process improvement teams and provide ad hoc feedback as requested.

·   Complete required sales training.  Attend required sales meetings.  Maintain active sales license.

·   Remain apprised of Medicare sales, marketing and enrollment regulations and developments, managed care industry and competitive trends, marketing and operations practices and requirements.

·   Complete miscellaneous sales administration responsibilities:  individual collateral requests, database management and community meetings scheduling.

 

 

Customer Service Representative (Seasonal:  01/14-05/14)

TeleTech- Turbo Tax, (Inbound Call Center) Ennis, TX

 

Responsibilities Included:.

·   Serving as a technical resource in assisting Turbo Tax users by talking them through a series of actions over the phone or web chat to help set up accounts or resolve issues.

·   Exhibiting considerable programmatic knowledge and assist customers (via phone) who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations. 

·   Following up with customers to ensure that their needs were met and their questions/concerns were resolved.

 

 

Tier 1 Technical Support Agent (Temporary:  03/13-06/13)

IQOR- Samsung, (Inbound Call Center) Richardson, TX

 

Responsibilities Included:

·   Answering inquiries of a technical nature, via phone or internet-based, while demonstrating quality service to effectively resolve matters raised by inquirers.

·   Serving as a technical resource in assisting both staff and customers by talking them through a series of actions over the phone or web chat to help set up systems or resolve issues.

·   Troubleshooting systems and network errors by following diagrams and written instructions to repair a fault or set up a system/application; in addition to diagnosing and repairing hardware or software faults.

 

 

FEMA Helpline Agent (Temporary:  11/12-01/13)

Aerotek- Federal Emergency Medical Agency, (Inbound Call Center) ___, TX

 

Responsibilities Included:

·   Providing key assistance to the disaster victims of Hurricane Sandy, Isaac & previous disasters. 

·   Entering and retrieving information to respond to inquiries from applicants concerning the status of disaster applications.

·   Providing day­ to day supervision of the assigned registration, helpline, processing operations in support of the delivery of disaster assistance for individual assistance in accordance with the Robert T. Stafford Disaster Relief & Emergency Act.

 

 

Direct Sales Order Entry (01/11-10/12)

Integrated Alliance- Comcast, (Inbound Call Center) Denton, TX

 

Responsibilities Included:

·   Facilitate financial transactions such as purchases and payments.

·   Establish and Terminate accounts.

·   Make account adjustments.

 

 

Lumbers Sales Associate (06/09-01/10)

Home Depot- Corsicana, Tx

 

Responsibilities Included:

·   Serve as Subject Matter Expert for the Lumber department.

·   Operate various machinery to cut lumber and plywood. 

·   Facilitate financial transactions such as purchases and payments.

 

 

Cashier/ Gas Station Attendant (08/06-03/09)

H-E-B Foods - Corsicana, TX

 

Responsibilities Included:

·   Facilitate financial transactions such as purchases and payments.

·   Maintain station logs and knowledge of store inventory/sales activities.

·   Manage daily cash accounts

 

 

EDUCATION DETAILS:

University of North Texas, Denton, TX (2010-present)

 

LICENSURE:

·   License #: 1931130

·   License Type: General Lines Agent

·   Qualifications: Life, Accident, Health, HMO

·   Issued:  07/30/14    - Exp:  07/30/16